27 de octubre de 2022

A happy buyer is likelier to stay with you and help grow your income. Therefore, a favorable customer experience (CX) is essential to the success of your business.

Today’s insurance shoppers demand more from the goods and services they buy than just fair prices. They also desire a satisfying customer experience; it is to your advantage to give your clients the best service possible.  

According to Squaretalk research, Customer service is vital to 96% of consumers when it comes to brand loyalty. Let’s take a more detailed look at why CX matters to your insurance agency.