As always, we want to make sure your Agent Resource Center experience is as neat as possible. That’s why we have put together this guide to better understand your reconciliations status.
After you submit your reconciliation, you will see one of the following status as your request gets processed:
The commission claimed was already paid. We kindly suggest reviewing the monthly statement.
Belong to another AOR:
The policy has another agent on record shown by the carrier and marketplace.
We have found inconsistencies with the payment claimed. Therefore, we have opened a case to request the missing commission to the carrier.
Client has not paid their monthly premium. Therefore, there is not commission due.
Accepted – Pending for payment:
Reconciliation was accepted by the carrier and we are waiting for their payment.
Accepted – Paid:
The case was reconciled and already paid to the agent.
The commissions team have not found any valid reason to open a case for a possible payment owed.
Terminated in Marketplace:
The commission claimed cannot be reconciled due to policy termination.