Dispositions On Your
Referral Report
Here’s a guide to understanding your referral reports. We want to make sure your ARC experience is always optimal.
Dispositions On Your Referral Report
Here’s a guide to understanding your referral reports. We want to make sure your ARC experience is always optimal.
Status: App submitted
Meaning: Policy was submitted successfully.
Required action: You need to verify details in the confirmation email to ensure information was submitted correctly.
Status: Under Review
Meaning: Unable to submit policy. Our team is looking for a solution and we might need your support updating some information.
Required action: You need to review and make any necessary changes to application.
Status: Incomplete info
Meaning: Missing information is required to submit the application.
Required action: You need to confirm, update, or send information that is required for submission.
Status: Need corrections
Meaning: Incorrect information was sent for submission.
Required action: You need to update and correct information on your Agent Resource Center.
Status: Not Processed
Meaning: Policy was not submitted.
Status: Submitted by agent
Meaning: Policy was submitted by the agent through Direct Enrollment.
Status: Pending for agent
Meaning: There is pending information that you need to send, for the policy to be submitted.
Required action: You should receive a call from us requesting to verify and update the information within 72 hours, not to delay submission.
Status: Terminated
Meaning: Policy was cancelled on the marketplace.
Status: App submitted
Meaning: Policy was submitted successfully.
Required action: You need to verify details in the confirmation email to ensure information was submitted correctly.
Status: Under Review
Meaning: Unable to submit policy. Our team is looking for a solution and we might need your support updating some information.
Required action: You need to review and make any necessary changes to application.
Status: Incomplete info
Meaning: Missing information is required to submit the application.
Required action: You need to confirm, update, or send information that is required for submission.
Status: Need corrections
Meaning: Incorrect information was sent for submission.
Required action: You need to update and correct information on your Agent Resource Center.
Status: Not Processed
Meaning: Policy was not submitted.
Status: Submitted by agent
Meaning: Policy was submitted by the agent through Direct Enrollment.
Status: Pending for agent
Meaning: There is pending information that you need to send, for the policy to be submitted.
Required action: You should receive a call from us requesting to verify and update the information within 72 hours, not to delay submission.
Status: Terminated
Meaning: Policy was cancelled on the marketplace.
Please save this and refer to it when submitting referral policies on your Agent Resource Center.
Feel free to contact your Account Executive if you have any questions or concerns: 1-800-806-2527
Please save this and refer to it when submitting referral policies on your Agent Resource Center.
Feel free to contact your Account Executive if you have any questions or concerns: 1-800-806-2527